Location: Aztec West, Bristol
Longevity: Permanent, Full Time
Salary: Up to £30k depending on experience + commission
Hours:
• 37.5 hours per week
• Monday – Friday
• No Weekends, No Bank Holidays and Christmas shut down
Reports to: Sales Office Manager
Start Date: ASAP

Job Purpose:
To effectively manage existing customers to achieve revenue growth, and the development of new business through targeted sectors within a specified region.

What is the role?
You will be responsible for:
• Managing a territory of customers (200-300 individual businesses), and growing sales in this territory.
• Creating and implementing a strategy to grow sales to the businesses within your territory.
• Maintaining, and enhancing the relationship with the businesses within your territory.
• Seeking out new opportunities within your territory alongside the Field Sales team.
• Working alongside a sales co-ordinator who is responsible for the after-sales support for the same territory.

You will be targeted to:
• Grow overall sales vs Prior Year
• Grow sales in our promotional ranges.
• Open new accounts.
• Grow the number of customers buying each week.
• TC Group will provide you with full, comprehensive training to understand our range of products, & services, to ensure you have every tool you need to succeed.

Main Duties:
• Meet or exceed set sales targets
• Maintain and develop relationships with existing customers to optimise business growth and to achieve a high level of satisfaction as measured within Net Promoter Score (NPS)
• Conduct proactive calls to existing customers and business development calls to dealers
• To work with Field Sales and arrange site visits upon request and/or where necessary to achieve maximum profitability
• Liaising with customers on order progression/stock availability/lead time
• To provide support/cover to team colleagues and sales coordinators where necessary
• Deal with all customer queries efficiently and effectively
• To actively seek to increase the uptake of additional products and services
• Advise customers on forthcoming product developments and discussing special promotions
• Make accurate cost calculations and provide customers with formal quotations via Odoo in line with business expectations
• Report on activity through CRM management and maintain accuracy of pipeline
• Gain a clear understanding of customers businesses and requirements
• Create account development plans in conjunction with Field Sales
• To work with the Commercial team in protecting and developing profits for the channel
• Attend training to develop relevant knowledge, techniques, and skills as required
• Attend site visits where required
• Monitor and report on competitor activities and provide relevant information
• To attend industry exhibitions and networking events where required, feeding any changes on market and buying activity back to the business
• Other tasks as and when required
Skill and Experience:
• Must have previous experience within a sales role or sales administration role
• Excellent communication skills at all levels

Personal Attributes:
• Confident, enthusiastic approach to work
• Target driven
• Flexibility to move outside the job description as and when required
• A desire to exceed expectations, always striving for excellence
• Self-motivated, positive, confident and self-assured
• Focused and persistent
• Ability to work under pressure

Benefits:
• 25 days holiday plus bank holidays (increasing to 30 days holiday with length of service)
• Extra paid day off for your birthday
• Hugely popular Tech Scheme
• Attractive Bike Scheme
• Free access to an Employee Assistance Programme app providing 24/7 support and advice.
• Free gym and spa access at Aztec West for yourself and one other plus food & drink discounts (2 bookable company passes per day, Monday-Friday)
• Exciting social events from competition days, bowling, comedy nights etc
• 2 additional paid days off per year to volunteer at your chosen charity
• Visits from TC’s 4 legged friends
• Private healthcare services
• Pension scheme
• Free on site parking
• A fun and vibrant team in a great location!

This is what the current team have to say about working for TC:
• “I love working at TC because there is always room to grow and develop, as well as the positive company culture and amazing team.” – Lauren
• “TC is fantastic company and a great place to work, everyone is so supportive of each other, we are one team. I had the pleasure of being voted and winning employee of the year for 2023….the prize a trip to Dubai, this says it all and I feel very privileged to work with such great people!!!” – Louise
• “Why do I work for TC? Honestly? It’s easy - the people – TC is a family where I feel supported, valued, and listened to. Every day is high energy, work-hard and lots of laughter, not to forget the amazing social events throughout the year to look forward to. It’s a one-of-a-kind place to work and I love it.” – Hannah
• “I’ve been with TC for nine years now, and what a fantastic company to work for! We are like one big family who support each other & encourage progression.” - Nicky
• Operating in a culture of transparency, respect, and accountability.
• Opportunities to upskill and develop within a dynamic business.
• Support in your career with TC Group to achieve what you want to achieve.

Experience:
• Account management: 1 year (preferred)
• Sales: 1 year (preferred)
How to apply:
Send your CV to jobs@tcgroupuk.com or apply via Indeed

https://uk.indeed.com/jobs?q=TC+Group&l=Bristol&from=searchOnHP&vjk=92f9b8b8e3f32b1a or
Reference ID: Customer Relationship Manager